Contact us
Contact Orient Air Conditioning
Contact Orient Air Conditioning on WhatsApp for the quickest reply. Send a photo of the unit and tell us what it is doing, and we come back with a likely cause, a price and a time slot. Prefer to talk? Call us and speak to our team directly.
- Open 8.00am – 8.00pm, seven days, weekends and poya days included
- Most callouts in Colombo reached in 2–4 hours
- 4.5 on Google from 98 reviews
Pick whichever suits you
Every one of these comes straight to us. Whichever you use, the price is agreed with you before any work starts.
- WhatsApp · quickest 070 633 5435 Send a photo of the unit and the label on its side. We reply in the same chat with a likely cause and a price. Start a chat
- Call 070 633 5435 Speak to us directly, 8.00am – 8.00pm, seven days. Best when a unit has stopped and you need someone out today. Call now
- Email orientairconditioning@gmail.com For longer enquiries, several sites at once, or anything with plans and documents attached. Write an email
- Our base 159, Mahawaththa Rd, Pannipitiya Our base in Pannipitiya. We come to you anywhere across Colombo and the southern suburbs. Get directions
We are on Facebook too, if you would rather message the page. Orient AC on Facebook
Tell us what you need
Fill this in and it opens WhatsApp with your message already written, ready to send. Add a photo in the chat if you have one.
What happens next
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Step 1 We read it and reply
Usually with a likely cause from what you describe, and a question or two if a photo would settle it.
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Step 2 We agree a time and a price
A slot that suits you, 8.00am – 8.00pm, seven days, with the cost confirmed before anyone is sent.
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Step 3 The job gets done
By our own technicians, with an itemised invoice and a 3-month warranty on the workmanship.
4.5 on Google from 98 reviews, 82 of them 5 stars.
Open 8.00am – 8.00pm, seven days, weekends and poya days included.
Based in Pannipitiya, out across Colombo
We come to you. Our technicians run same-day callouts across the city and the southern suburbs, for homes, offices and whole sites.
- Base
- 159, Mahawaththa Rd, Pannipitiya
- Hours
- Open 8.00am – 8.00pm, seven days, weekends and poya days included
- Callouts
- Most premises inside Colombo reached in 2–4 hours
Further out than that? Message us the location and we will confirm before you wait. More than one site? Send the addresses and we will quote them together.
Open in Google MapsReal jobs, real reviews
Rated 4.5 on Google from 98 reviews
“They arrived today exactly on time as discussed… The team was very polite, well-organized, and clearly experienced. No delays, no hidden charges, and the pricing was extremely fair for the quality of service provided.”
“AC full service was done today. Two technicians came and did a very thorough job. They washed the unit well and made sure everything was cleaned properly. They were also careful not to wet any items in the room.”
“Excellent service! They arrived on time, diagnosed the AC issue quickly, and fixed it without any hassle. Highly professional and very reasonable rates.”
“The team was very professional and very quick and efficient. They fixed my AC unit with care. Excellent customer service and always quick to respond! Highly recommend!!!”
“Fast and quality AC service provider. Recommended!”
Reviews published on Orient Air Conditioning’s Google Business Profile. Longer reviews are excerpted; wording is unchanged.
Read all reviews on Google (opens in a new tab)
Questions people ask first
What is the quickest way to reach you?
WhatsApp on 070 633 5435. You can send a photo of the unit with your message, which often tells us the likely fault before anyone visits. If a unit has stopped and you need someone today, call the same number.
When are you open?
We work 8.00am – 8.00pm, seven days, including weekends and poya days.
Which areas do you cover?
Colombo and the southern suburbs, from our base in Pannipitiya. If you are further out, message us the location and we will confirm before you wait.
How soon can a technician come?
Within Colombo and the nearby suburbs most callouts are attended in 2–4 hours. Let us know if it is urgent, such as a unit in a customer-facing room, and we will prioritise it.
What should I send when I message?
A photo of the indoor unit and the label on its side (which shows the brand and model), what the unit is doing, your area, and a time that suits you. The form on this page writes most of that for you.
Is there a charge for the visit?
There is an inspection fee that covers the visit and diagnosis. If you go ahead with the repair it comes off the final bill, and nothing is opened or replaced until you have agreed the full cost.
How do I pay?
Cash, bank transfer or card once the work is done. No advance payment is taken over the phone.
